Shipping & Returns

Shipping

  • Production time: Most items are made to order. Typical print/pack time 2–5 business days (may extend during drops/holidays).

  • Transit time: Calculated at checkout by carrier/service. Estimates ≠ guarantees.

  • Rates: Shown at checkout. Orders may ship in multiple packages.

  • Tracking: Emailed when your order leaves the facility.

  • Address issues: Enter carefully. If a package is returned/undeliverable, reshipment may require new postage.

  • International: You’re responsible for duties, taxes, and import fees. Customs delays are outside our control.

 

Returns & Exchanges

Because our drops are limited and often made to order: All sales are final.

We’ll make it right if we mess up.


Eligible cases within 14 days of delivery:

  • Defective/damaged item

  • Wrong item/size sent vs. your order

 

How to file: email support@rapceo.ai with your order #, a short description, and clear photos.

Resolution (at our discretion): repair, replacement, or refund. Size exchanges are not guaranteed due to limited stock.


 

Cancellations & Changes

Request changes/cancellations within 2 hours of purchase. Once production starts, we can’t guarantee edits.