Shipping & Returns
Shipping
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Production time: Most items are made to order. Typical print/pack time 2–5 business days (may extend during drops/holidays).
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Transit time: Calculated at checkout by carrier/service. Estimates ≠ guarantees.
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Rates: Shown at checkout. Orders may ship in multiple packages.
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Tracking: Emailed when your order leaves the facility.
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Address issues: Enter carefully. If a package is returned/undeliverable, reshipment may require new postage.
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International: You’re responsible for duties, taxes, and import fees. Customs delays are outside our control.
Returns & Exchanges
Because our drops are limited and often made to order: All sales are final.
We’ll make it right if we mess up.
Eligible cases within 14 days of delivery:
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Defective/damaged item
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Wrong item/size sent vs. your order
How to file: email support@rapceo.ai with your order #, a short description, and clear photos.
Resolution (at our discretion): repair, replacement, or refund. Size exchanges are not guaranteed due to limited stock.
Cancellations & Changes
Request changes/cancellations within 2 hours of purchase. Once production starts, we can’t guarantee edits.